Update by user Mar 10, 2016
The company reached out to me and not only offered to send me 2 new sign panels but also is shipping them at no cost to me. I sincerely appreciate their professionalism and concern for our business relationship. It means a lot to me as a business owner that they took our verbal agreement seriously.
Original review posted by user Feb 26, 2016
10 years ago I spent over $37,000 with this company. They guarantee their signs against fading and vandalism.
Not only are my signs faded, but I recently had a very negative experience with the company with the company's warranty department. My signs were one month out of warranty and I reached out to them about my options. Initially they offered me two new panels and stated that it would be the last replacement. I was elated.
That did not last long because they called me right back and took the offer back. Now I understand warranties and I never expected them to offer me two new panels. However it is bad business to tell someone you're going to do something and then take it back. I talked to the director of warranties and she just would not budge nor could she understand my perspective as a business owner.
Word-of-mouth is everything. Relationships are everything. I will be needing new signs and will be taking my business elsewhere. I urge all business owners to please consider using another company.
Please look for companies that have a good reputation. Had yelp existed back then when I spent that large sum of money I would have known that this company only has one and a half stars.
That is very telling. Please look elsewhere for your signs.
Product or Service Mentioned: Signtronix Sign.
Reason of review: Warranty issue.