We purchased a LED programmable window sign and it worked for a couple of months and all of a sudden went out and quit working.Called the company for help, the lady said they would ship a replacement sign to replace our broken one.
Waited and waited and didn't receive the sign and its been 8 weeks later. So, I called Technical Support and got a guy on the phone, put me on hold while he "checked with the factory to see what the holdup was" and just as soon as he got back on the phone it went dead. I called back and immediately said all tech support was busy, I waited on the line for 15 minutes, no one would answer. Over the next 3 days I called morning and afternoon and kept getting the same response.
Finally called and chose the option to speak to an operator. Started explaining why I called and she hung up on me. Called back and no one would answer. That afternoon my wife called from another number and this time someone answered the phone.
This person was supposed to check into the matter and call back and still haven't received a phone call and its been over 24 hours later.
Now I'm fixing to file a complaint with the attorney general of California.This company is not worth putting up with this kind of hassle if you need warranty work!!!
More Review Details
|Value for money|
|Diversity of Products or Services|
|Product or Service Quality|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Lack of return options
- Warranty fulfillment
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Anyone should do the same, complaints to the Federal Trade Commission and FBI. Sps Review Forum Scam - complaint to the Federal Trade Commission. Sps Review Forum Scam - complaint to..."
- "Extremely disappointed with their rude attitude! So, I guess their policy is your NOT going to buy to get out of their stores?? I was shopping for a hot tub..."
- "On Sept. 21st, 2013 @ 4pm I rented a truck from Menards to pick up siding that I had special ordered. I went to the store to pick it up..."
- "Drive With Pride - August 2016 Mini Cooper 2010- Had Check Engine light come on when driving vehicle home. Tried to return car, as stated below “72” hour buy back..."
- "For over a month and a half at my home in Charlotte, NC , USIC has been sitting in the parking area for hours, sometimes never getting out of trucks,..."
- "Now is 16 Jan 20:40p.m.!!!!!Again again and again confirmed pick up but not appear!! What is Qxpress doing? See it yourself, until now the status is confirmed!! BUT NO PICKUP..."
- "Talk about a white favoring painfully fake staff. Old hags with and attitude of being superior cut your fabric only after rudely pointing out you must take a number, despite..."
- "I ordered a tee shirt advertised on Facebook. I was so excited, anxiously awaited the arrival and bragged to all of my friends. What a horrible disappointment!!!! The..."
- "I paid $4,200 for a website and never received it. I requested a refund after 6 months and no one responded to my email. After several attempts to email them..."